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IT Service Management

Our integrated IT management solutions aim to ensure optimal performance across all your technological infrastructures. At CyberSquad IT, we are committed to ensuring the smooth operation of our clients' operations, constantly adapting to technological advances.

Our expertise covers various technological spheres, including servers (Windows & Linux), virtualization (VMWare and HyperV), cloud computing (Azure, Office365), networks, IP telephony, and many more.

Our management expertise includes:
  • Management of physical resources (workstations, servers)
  • Management of virtual resources (Azure, O365)
  • Backup management
  • Update management
  • Hosting ERP systems and accounting systems
  • Email filtering
  • Proactive monitoring with alert management

By choosing CyberSquad IT, you benefit from a comprehensive approach to IT management, ensuring reliable and secure performance across your entire IT infrastructure.

Technical Support

Our remote support center, accessible by phone and through a ticketing system, guarantees our clients a quick resolution of their issues with the assistance of qualified experts. Our support services are available every day of the week from 6 am to 6 pm.

In case of difficulties requiring physical intervention, our team of experts travels on-site to resolve problems directly and efficiently.

For critical situations requiring an immediate response, a hotline is available 24/7, ensuring continuous availability of our services.

Outsourcing of Technical Services

We offer an outsourcing solution dedicated to companies in the manufacturing and mining sectors. Our specialized technical team is ready to take charge of managing and maintaining IT infrastructures, allowing these companies to fully focus on their core business. With our proactive approach and extensive skills, we provide a comprehensive outsourcing solution to meet the specific needs of each client.

One-Stop Shop

At CyberSquad, we do things differently: we analyze your real IT needs and your entire network infrastructure. Armed with comprehensive documentation, we provide you with recommendations and a service agreement that suits your situation. This detailed documentation also makes us very efficient in exceeding your support expectations!

The initial analysis involves gathering as much information as possible about your infrastructure to be effective during service calls.

We analyze, among other things:

  • Switches and routers
  • Internet links
  • Firewalls
  • IP addressing
  • Servers
  • Workstations
  • Printers
  • Accounting systems and other specialized software
  • Remote access
  • Antivirus and antispam protection
  • Data backups

With all this information in hand, we generate a network diagram and a recommendation document that will give us an overview of your infrastructure and its components.

Infrastructure - Network / Migrations / Servers

CyberSquad IT is a visionary for its clients, and we can help you achieve and exceed your goals. We can develop and install network systems that will keep you ahead of your objectives.

Cloud computing is an essential pillar of modern technological strategy, offering diversified solutions to improve operational efficiency and business flexibility. At CyberSquad IT, we take pride in offering a complete range of cloud services, including M365, cloud backups, hosted infrastructure, hosted VoIP, and hosted email services.

M365 - Integrated Productivity and Collaboration

Microsoft 365 (M365) is more than just a traditional office suite. It is an integrated collaborative platform that offers tools such as Word, Excel, PowerPoint, and many others, while facilitating real-time collaboration, both internally and with external partners. We assist you in implementing and managing M365 to boost productivity within your organization.

Cloud Backups - Data Protection

Cloud backup is a crucial element of any data management strategy. Our cloud backup solutions ensure the protection of your essential data, offering secure redundancy in remote environments. Thus, you can restore your data in case of incidents, ensuring seamless operational continuity.

Hosted Infrastructure - Agility and Scalability

Our hosted infrastructure service offers a flexible alternative to on-site solutions. You benefit from a robust IT infrastructure, managed and optimized by our experts, allowing for hassle-free scalability according to the changing needs of your business.

Hosted VoIP - Unified Communication

Hosted Voice over Internet Protocol (VoIP) revolutionizes corporate communications by providing a unified communication solution. We set up efficient VoIP systems, improving call quality while reducing traditional phone costs.

Hosted Email - Reliability and Security

Our hosted email services ensure smooth, reliable, and secure electronic communication. With a robust infrastructure, we protect your email communications against potential threats while ensuring constant availability of your mailboxes.

At CyberSquad IT, our commitment is to optimize your cloud experience by aligning these solutions with your company's strategic goals. We accompany you throughout the process, from design to implementation, to ensure a seamless transition to a modern and efficient IT environment.